ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes of a unit of competency.

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide.

1. Access maintenance program.

1.1. Access relevant organisational maintenance programs for the facility and clarify responsibilities with supervisor as required.

1.2. Identify maintenance schedules and budgets.

1.3. Offer suggestions that support the effective implementation of the maintenance programs.

1.4. Identify strategies to minimise impact of maintenance activities on facility users.

2. Implement a maintenance program.

2.1. Conduct routine maintenance activities within scheduled timeframes and budgets according to organisation policies and procedures.

2.2. Maintain facility function without interruption where possible.

2.3. Maintain safety of facility users at all times according to relevant legislation.

2.4. Respond promptly to requests for maintenance assistance.

2.5. Conduct research and seek feedback from facility users on effectiveness of maintenance program.

2.6. Report recommendations which contribute to the increased efficiency of maintenance to supervisor.

3. Respond to failed or unsafe equipment.

3.1. Identify faulty equipment and erect clear and noticeable warning signs.

3.2. Assess failed or unsafe equipment.

3.3. Perform repairs within designated responsibility.

3.4. Promptly tag and isolate unsafe equipment which cannot be repaired.

3.5. Promptly report unsafe equipment to supervisor and document as required.

3.6. Complete reports on all repair work undertaken.

4. Monitor supplies and records.

4.1. Maintain supply and stock levels to ensure ongoing availability.

4.2. Undertake purchase, receipt, storage and issue of supplies.

4.3. Reconcile supply and stock levels with documentation and rectify or report discrepancies to supervisor within designated timelines.

4.4. Update supply records.

5. Monitor function and value of assets.

5.1. Check condition of assets regularly against criteria to ensure retention of function and value.

5.2. Respond to identified problems promptly.

5.3. Determine value of supplies and stock.

Required skills

communication skills to:

respond to requests for maintenance

make suggestions to improve efficiency of maintenance

seek feedback from facility users on standard of maintenance program

notify responsible person of failed or unsafe equipment

literacy skills to:

complete documentation on failed or unsafe equipment and repair work carried out

complete and update supply records

numeracy skills to:

reconcile discrepancies in supply levels and corresponding paperwork

conduct maintenance tasks within budget and time constraints

technology skills to use maintenance related organisation technology correctly

problem-solving skills to:

conduct maintenance tasks in the most efficient and cost-effective manner that protects the function and value of assets

identify strategies to minimise disruption to facility users

planning and organising skills to:

carry out tasks according to maintenance schedule timeframes and with minimal disruption to facility users

monitor, purchase and maintain supplies.

Required knowledge

legislation to enable:

safe implementation of maintenance operations

reporting of unsafe equipment

organisation policies and procedures to enable maintenance programs to be carried out efficiently, safely and responsibly, including:

isolation procedures for failed or unsafe equipment

purchasing and receipting procedures

own responsibilities within maintenance program to enable tasks to be carried out responsibly

suppliers for specific products, supplies and services

purchase specifications to enable the purchase of quality stock

strategies to minimise disruptions to facility users when carrying out maintenance requirements

techniques to enable routine maintenance tasks to be completed safely and efficiently

basic gardening techniques and operations to carry out maintenance schedules as required

techniques for waste minimisation in sport, fitness and recreation facilities

principles of supply and demand to ensure optimum stock levels are maintained.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to:

implement organisation schedules for short and long-term maintenance programs for facilities and equipment in accordance with organisation policies and procedures and legislative requirements

respond promptly to maintenance requests and take appropriate action to manage equipment failures

implement maintenance program within budget, scheduled timeframes and with minimal inconvenience to service users and staff, and seek feedback from facility users

maintain records according to organisational requirements and manages discrepancies.

Context of and specific resources for assessment

Assessment must ensure:

implementation of a facility maintenance program that is of sufficient breadth to demonstrate competency and consistency of performance.

Assessment must also ensure access to:

an environment with long and short-term maintenance programs

maintenance equipment

supplies and suppliers

organisational policies and procedures in relation to facility maintenance

information on equipment safety specifications.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

observation of performing maintenance service tasks in facilities

oral and or written questioning to assess knowledge of roles and responsibilities in implementation of maintenance program

third-party reports from a supervisor detailing work performance

portfolio of records in relation to failed or unsafe equipment and repair work completed.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:

SISXFAC409 Plan and provide sport, fitness and recreation services.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Maintenance programs may include:

short, medium and long-term plans

budgets

maintenance schedules and timeframes for:

capital items

fittings and fixtures

equipment

premises

plant

motor vehicles

environment.

Facility may include:

built environment

non-built environment

plant and equipment.

Facility users may include:

clients

supporters

members

volunteers

teams

community groups

clubs.

Maintenance activities may include:

valuing and assessing assets

lawn mowing and edging

maintaining stocks

undertaking minor repairs.

Organisational policies and procedures may include:

Work Health and Safety (WHS)

documents relating to purchase, receipt, storage and issue

record-keeping

maintenance timeframes and schedules

roles and responsibilities of staff

waste minimisation

isolation and reporting of failed or unsafe equipment.

Relevant legislation may include:

WHS

building codes and regulations

fire regulations

health Acts

industrial relations

environment protection

local government regulations

Australian Taxation Office regulations.

Supply and stock may include:

first-aid

pool chemicals

office supplies

gardening supplies

hygiene and sanitary supplies

cleaning supplies

activity-specific equipment.

Assets may include:

facility

program

human resources.